Privacy Policy

Effective Date: March 10, 2026

This Privacy Policy explains how LoopGpt collects, uses, discloses, and protects your information when you use our website, dashboard, and API services.

1. Information We Collect

Account Information: username, email address, encrypted password hash, profile preferences, and optional avatar.
Authentication Data: when you use Google Sign-In, we receive basic account data from Google such as your Google user ID, name, email address, and profile image.
Usage Data: model requests, conversation content, endpoint usage, error logs, IP address, device and browser metadata, and timestamps.
Billing and Plan Data: plan selections, points usage, and subscription metadata.

2. How We Use Information

To provide account access, authentication, and security controls.
To process AI chat and API requests.
To manage points, limits, subscriptions, and abuse prevention.
To communicate account notices, password reset links, and verification emails.
To improve reliability, performance, and product quality.

3. Google User Data and OAuth Compliance

If you sign in with Google, we use Google account data strictly for authentication and account linking. We do not sell Google user data. We do not use Google user data for advertising. We do not transfer Google user data to third parties except as needed to operate the service, comply with law, or protect security.

4. Data Sharing

With infrastructure and service providers acting on our behalf under confidentiality obligations.
When required by law, legal process, or valid governmental request.
To detect, prevent, or address fraud, abuse, and security incidents.
In connection with a merger, acquisition, or asset transfer, subject to standard protections.

5. Data Retention

We retain account and service data only as long as reasonably necessary for legitimate business, legal, and security purposes. We may delete or anonymize data when retention is no longer required.

6. Security

We apply technical and organizational safeguards to reduce unauthorized access, misuse, alteration, or loss of data. No method of transmission or storage is guaranteed to be fully secure.

7. Your Rights

You may request access, correction, deletion, or export of your account data, subject to legal and operational limits.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect personal data from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material updates will be reflected on this page with a new effective date.

10. Contact

For privacy questions, contact us at support@loopgpt.net.